Our eyewear is handmade in Italy of the finest materials designed for eyewear. Our apparel is designed in Southern California and is manufactured in the good old USA of international materials. Your optic bliss is our highest priority. If your new frames or apparel do not contribute to an enhanced sense of well-being, increased attention from passersby and complete optic comfort, we want to know about it and resolve this matter in a swift fashion.
Initium thanks you for your wise eyewear investment. We hope your Initium frame never requires you to act on any of our warranty rhetoric, but, just in case, here’s what we’ll do for you if your Initium asset has any technical difficulties caused by manufacturer defect.
All Initium Eyewear carries a one year warranty from date of purchase against manufacturer defect. All Initium eyewear claims require a dated proof of purchase. The Initium warranty program does not cover scratched lenses or breakage due to excessive partying or grabass.
All samples that are shipped to the customer require a deposit. Samples kept over 30 days will result in a forfeit of the deposit and a charge for the balance of the value of the merchandise.
Orders placed for in-stock items will ship out the next business day if ordered before 3:30pm Pacific Standard Time via USPS. Expedited shipping options are on a case by case basis – please call us for a quote. Local pickup is available, plus you get to hang out with us.
International shipping is $40 and is shipped DHL 3 day. Remote locations may incur extra fees. Duties and taxes may apply depending on country.
Returns and Exchanges
All non-preorder (see pre order policy below) items may be returned within 14 days of delivery and are subject to a 20% service and restocking fee. Please call customer service to obtain a return authorization before sending items back. Eyewear must be returned in new condition without wear. Apparel must be unworn and unwashed to qualify for a return. We will smell your garments, so don’t even try it.
Pre Order Policy
Our Pre Orders are made just for you. These things take time. Pre Order production takes 2 to 3 months. All Pre Order and Prescription Eyewear Sales are final. Purchases may be transferred to Initium store credit. No refunds are available on pre order purchases or prescription eyewear.
Please check out our Distributors page up top to find an authorized Initium provider!