Our eyewear is handmade in Italy and Japan of the finest materials designed for eyewear. Our apparel is designed in Southern California and is manufactured in the good old USA of international materials. Your optic bliss is our highest priority. If your new frames or apparel do not contribute to an enhanced sense of well-being, increased attention from passersby and complete optic comfort, we want to know about it and resolve this matter in a swift fashion.

Eyewear Warranty

Initium thanks you for your wise eyewear investment. We hope your Initium frame never requires you to act on any of our warranty rhetoric, but, just in case, here’s what we’ll do for you if your Initium asset has any technical difficulties caused by manufacturer defect.

All Initium Eyewear carries a one year warranty from date of purchase against manufacturer defect. All Initium eyewear claims require a dated proof of purchase. The Initium warranty program does not cover scratched lenses or breakage due to excessive partying or grabass.

Shipping

Orders placed for in-stock items will ship out the next business day if ordered before 3:30pm Pacific Standard Time via USPS. Expedited shipping options are on a case by case basis – please call us for a quote.

International shipping is $69 and is shipped via DHL.  Remote locations may incur extra fees.  Duties and taxes may apply depending on country.

Returns and Exchanges

All non-preorder (see pre order policy below) items may be returned within 14 days of delivery and are subject to a 20% service and restocking fee. Please call customer service or email us through the Contact Us link before sending items back. Eyewear must be returned in new condition without wear. Apparel must be unworn and unwashed to qualify for a return. We will smell your garments, so don’t even try it.

Pre Order Policy

Our Pre Orders are made just for you. These things take time. Pre Order production takes 2 to 3 months. All Pre Order and Prescription Eyewear Sales are final. Purchases may be transferred to Initium store credit. No refunds are available on pre order purchases or prescription eyewear.

Prescriptions

We can do single vision Rx for an additional cost! Please reach out through the Contact Us link to discuss. Prescriptions must be current and not expired. We will need PD as well. No refunds are available on prescription eyewear.